COOKIE USE POLICY OT Www.aditivibalkan.com

 

I. Subject

This policy applies to cookies and websites served by YOUR DEAL SRL. ("We"), UIC 44342897 with registered office and address of management: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania

When you first visit Www.aditivibalkan.com, we will ask you to accept the use of cookies in accordance with the terms of these rules. By using our website and accepting these rules, you agree to use cookies in accordance with the terms of these rules.

II. What are cookies?

A cookie is a small file formed of letters and numbers that will be stored on your computer, mobile device or other equipment of a user, which is used to access the Internet. The cookie is installed through the request sent by the server of a web page to the browser (for example: Internet Explorer, Chrome), and is completely "passive" (does not contain software programs, viruses or spyware and does not have access to information from user hardware) .

III. What are cookies used for?

These files make it possible to know the user's device and present its contents in an appropriate way, adapted to the user's preferences. Cookies provide the user with a pleasant experience while navigating the Internet and help YOUR DEAL SRL. to offer services suitable for users, such as - preferences for online privacy, display of products in the cart or advertising. They are also used in the preparation of anonymous statistics, which help us understand how a user prefers to use our websites, allowing us to improve their structure and content, excluding the identification of the user.

IV. What cookies do we use? YOUR DEAL SRL. uses two types of cookies - per user session and fixed. The first are temporary files that remain in the user's device until the end of his user session or until the application is closed (web browser). Fixed files remain on the user's device for a period specified by cookies or until they are manually deleted by the user.

V. How are cookies used on this website? Visiting this site may create cookies for the following purposes:

we use cookies for the effectiveness of our website. These cookies allow us to collect information about how visitors use our website, including which pages they visit most often and whether they receive error messages from certain pages. These cookies do not collect information that individually identifies a visitor. All information collected by these cookies is aggregated and anonymous. Used only to improve the operation and functioning of Www.aditivibalkan.com

we use functional cookies on our website to allow Www.aditivibalkan.com to remember the information you have entered, or to make your choice, and to offer better, more personal features. These cookies can also be used to remember changes made to the size of text, fonts and other parts of web pages that you can customize.

We use third-party service providers to serve ads on our behalf on the Internet. These service providers may collect your IP address and non-personally identifiable information about your visits to our site in order to display advertisements on Www.aditivibalkan.com while you are visiting other websites. This non-personally identifiable information is anonymous and does not include your name, address, email address or other personal information, but your IP address may be collected. Anonymous information is collected through the use of a pixel tag (also known as cookies and action tags), which is a standard technology used by most major websites.

We use Google Analytics to analyze the use of our website. Our analytics service provider generates statistics and other information about the use of websites through cookies. The information generated related to our site is used to generate reports on its use. The Analytics Service Provider's privacy policy is available at: http://www.google.com/policies/privacy.

Our website also contains links to and from third party websites - Facebook, Twitter and Instagram, as well as to our Online Store - Www.aditivibalkan.com. These websites may set their own cookies on users' computers, collect data or request personal information. You should read all of the privacy policies found on this website to understand how your information may be collected and used.

VI. Do cookies contain personal data? By themselves, cookies do not require personal information in order to be used and most often do not identify the identity of Internet users. Personal data collected through the use of cookies may only be collected to facilitate the use of cookies. This data is encrypted in a way that prevents unauthorized persons from accessing it.

VII. Blocking cookies.

In general, an application for accessing web pages allows the storage of cookies by default. These settings can be changed so that the automatic management of cookies is blocked by the web browser or the user is informed every time cookies are sent to his terminal. Detailed information about the possibilities and ways of managing cookies can be found in the settings of the application (on the web browser). Restricting the use of cookies may affect some features of the website.

Most browsers allow you to refuse to accept cookies; for example:

In Internet Explorer (version 10), you can block cookies by using Settings, Internet Options, Privacy, and then Advanced.

in Firefox (version 24) you can block all cookies by clicking on "Tools", "Options", "Privacy", select "Use custom history settings" from the drop-down menu and remove "". and

In Chrome (version 29), you can block all cookies by going to the Customization and Control menu and clicking Settings, Show advanced settings, and Content settings.

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features of our website.

VIII. Delete cookies

You can delete cookies that are already stored on your computer, for example:

in Internet Explorer (version 10), you must manually delete the cookie files (you can find instructions for this at http://support.microsoft.com/kb/278835);

in Firefox (version 24) you can delete cookies by clicking on "Tools", "Options" and "Privacy", then select "Use custom history settings", click on "Show cookies" "Cookies"; and

in Chrome (version 29), you can delete all cookies by going to the Customization and Control menu and clicking on "Settings", "Show advanced settings" and "Clear browsing data" and other site and plug-in data before click "Clear browsing data".

Deleting cookies will have a negative impact on the usability of many websites.

VIII. Why are cookies important for the Internet?

Cookies are a central point for the effective functioning of the Internet, helping to create a specific model of preferences and interests of each user. Disagreeing or disabling cookies may make some sites unusable.

Disabling or disabling cookies does not mean that you will no longer receive online ads, but that these will no longer appear in your account for favorites and interests collected through browsing behavior.

Examples of important cookie roles (which do not require account authentication):

Content and services adapted to the user's preferences - categories of products and services.

Offers adapted to the user's preferences - remembering passwords.

Save child protection filters on Internet content (family mode option, safe search function).

Limit the frequency of use of ads - limit the advertising of an ad for a particular user of the site.

Providing advertisements that would interest the user.

Measurement, optimization and analytics characteristics - how to confirm a given level of traffic on the website, what type of content is displayed and the way the user reaches a given website (eg: search engines, directly, other websites, etc.). Websites develop these analyzes and their use in order to improve the site for the benefit of users.

IX. Security and confidentiality.

Cookies are NOT viruses! They use plain text format. They are not made up of pieces of code, so they cannot be executed or run on their own. Therefore, they cannot be duplicated or copied to other networks to start or copy again. Because they cannot perform these functions, they cannot be considered viruses.

Cookies can still be used for negative purposes. Because they store information about preferences, as well as the user's browsing history, both on a particular site and on most other sites, cookies can be used as a form of Spyware (spyware). Many antispyware software are unaware of this fact and constantly indicate that cookies should be removed during the removal / scan / anti-virus / anti-spyware procedures.

Browsers typically have built-in privacy settings that provide different levels of cookie acceptance, expiration date, and automatic deletion once a user has visited a site.

Other aspects of security related to cookies:

As the protection of personal data is extremely important and is the right of every Internet user, it is recommended to know the possible problems that cookies can create. They send information permanently and in both directions between the browser and the website, and in the event that a hacker or other unauthorized person interferes during the sending of the data, then the information containing cookies can be intercepted.

In rare cases, this can happen if the browser connects to the server using an unencrypted network (eg: wireless password-free network).

Another type of cookie-based attack requires incorrect cookie settings on the server. If a website does not require the browser to use only encrypted channels, hackers can use this vulnerability to trick browsers into sending information through unsecured channels. Hackers then use the information to gain unauthorized access to certain websites. It is very important to be careful when choosing the most appropriate protection of personal data.

X. Tips for safe and responsible browsing based on cookies.

Due to their flexibility and the fact that most of the most visited and largest sites use cookies, the latter are almost inevitable.

Disabling cookies will not allow the user access to the most common and used sites, including Youtube, Gmail, Yahoo and others.
All modern browsers offer the ability to change cookie settings. These settings are generally located in the "options" or "favorites" menu of your browser, through which you can customize the use of cookies in your browser.
 

 

 

PERSONAL DATA SECURITY POLICY FOR INDIVIDUALS USING Www.aditivibalkan.com

This document contains the Privacy Policy of individuals ("Policy") and is an integral part of the General Terms and Conditions. Unpleasant, but in case you do not agree with the General Terms, there is no possibility to use the Site Www.aditivibalkan.com and to conclude contracts with "YOUR DEAL" Ltd. If the Policy changes, the changes will be published here.


Update date: September 17, 2018

 

PERSONAL DATA SECURITY POLICY

 

Your personal inviolability is extremely important for YOUR DEAL SRL. In this regard, this Security Policy aims to disclose what personal information we collect about you through our joint relationships and how we use that information.
In order to conclude and fulfill the contract for distance selling and delivery of the ordered goods through the site Www.aditivibalkan.com ("Site"), "YOUR DEAL" Ltd. ("We"), UIC 44342897: with registered office and address of management : Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania, processes data of individuals ("Data Subjects" / "You" / "You"), in accordance with this Policy.

YOUR DEAL SRL. is a data administrator regarding the information collected during the review of the Site and the purchase of the products we offer. When processing personal data, YOUR DEAL SRL. complies with all applicable regulations on personal data protection, including, but not limited to, Regulation (EU) 2016/679 (the “Regulation”) and the Personal Data Protection Act, because For us, the security of the personal data of our employees, customers, partners and users of the site Www.aditivibalkan.com is of paramount importance.

According to the Regulation, personal data is any information that concerns you and through which you can be identified or have already been identified.

Processing of personal data ("Processing") is any action or set of actions that can be performed on personal data by automatic or other means.

Administrator is a natural or legal person, public body, agency or other structure, which alone or together with others determines the purposes and means for the processing of personal data; where the purposes and means of such processing are determined by Union law or the law of a Member State, the controller or the specific criteria for determining it may be laid down in Union law or in the law of a Member State.

I. Categories of entities whose personal data we process:

In connection with the provision of the Services on the Site and the conclusion and execution of contracts, WE process information regarding the following Data Subjects:

individuals, users of the Site without registration.

individuals, users of the Site with registration.

individuals who have sent inquiries (including by phone), requests, signals or other correspondence to YOUR DEAL OOD.

individuals, information about which is contained in inquiries (including by phone), requests, signals or other correspondence addressed to YOUR DEAL Ltd.

individuals with whom we enter into contracts - our employees, customers, partners, etc.

II. Personal data we process:

It is impossible to provide the Services on the Site and to enter into and perform a contract with you if you do not provide us with information. In this regard, we require certain information from you. You decide whether and how to use the Services provided through the Site. In the forms through which personal data are entered, we clearly indicate the mandatory or voluntary nature of the provision of data. The data, the completion of which is obligatory, are such, without which it is impossible to conclude and fulfill the respective contract. These are pretty simple things like:

three names,

mailing address,

e-mail address,

phone,

fax,

address,

ZIP code.

With regard to our employees, we also collect additional information, including data from ID cards, personal identification numbers, personal mobile phones, banking information, health data, in order to fulfill the employment contracts concluded with them.

Next, in order to respond to inquiries, requests and complaints addressed in communication to "YOUR DEAL" Ltd., received through electronic forms on the Site, through calls to the telephone exchange of "YOUR DEAL" Ltd., by sending by regular or e-mail, We we store and process this information, as well as the result of this processing.

Our website Www.aditivibalkan.com gives you the opportunity to subscribe and receive notifications for new or current products, incl. promotions. You need to provide the email address to which you want to receive the subscription. The subscription can be terminated at any time by the functionality created for this purpose in your account or by making a request via the contact form with Us.

The functionalities provided on the Site are not intended for storage and processing of special categories of data within the meaning of Art. 9 and Art. 10 of the General Data Protection Regulation.

"YOUR DEAL" Ltd. may process other data relating to you, in cases where you voluntarily provide such data by filling out the appropriate electronic form on the Site, giving consent, or add preferences, settings and more.

In addition, We collect information from your computer, telephone, tablet or other device that you use to visit the Site. This information may include your IP address, the browser you are using, and your language, date, and time settings. There are also situations in which we receive information from other partners or automatically collect other information.

The Site uses logs for the following purposes:

To ensure the reliable operation of the Services and to identify technical problems.

To ensure the security of the Services and to detect malicious actions.

For development and improvement of the Services on the Site.

To measure the traffic to the Site.

We may also use server logs, Web Application Firewalls, and more. devices falling into this category. These logs are needed to identify technical problems, detect malicious activity, and more. of the above objectives. Logs can contain the following information: date and time, IP address, URL, browser and device information. In addition, some devices may use cookie-based security technology.

III. For what purposes do we process your personal data:

Generally speaking, we process your personal data in order to provide the Services listed on the Site, including the conclusion and execution of the contract for distance selling and delivery of the ordered goods through the site Www.aditivibalkan.com. Also, We use your personal data to contact you, and at your request, to inform you about our latest offers and special offers, as well as other products and services that we believe will be in your interest.

YOUR DEAL SRL. processes the information described above for the purposes provided for in this Policy, which may be related to:

concluding contracts for you and YOUR DEAL OOD.

execution of the contracts thus concluded, including the processing of your order, noting that we may retain your data for a reasonable period of time after you have completed the transaction in order to fulfill all contractual obligations such as refunds, guarantees, etc. , and fulfill all legal obligations to retain transaction data.

providing the services of the Site.

protection and application of the legitimate interests of other users of the services of the Site, third parties and "YOUR DEAL" Ltd.

fulfillment of legal obligations of YOUR DEAL OOD.

informing you about our new offers and special offers for which you wish us to send you information by e-mail, mail, mobile phone and / or other digital means, including through social media platforms.

your registration on the website, in which case We will also use your personal information to maintain and update your account.

administration of all raffles, competitions, contests held by YOUR DEAL SRL.

website administration.

analyzing and improving the use of our website.

measuring and analyzing our advertising.

keeping our website and network safe and secure.

processing payments and preventing fraudulent transactions, and we may transfer your data to a third party to perform these functions.

Our legitimate interest in the processing of your personal data is caused by the need to ensure the protection and preservation of the legitimate interests of "YOUR DEAL" Ltd. and / or third parties, which is related to:

ensuring the normal use of the Site by you and other users, resolving disputes, detecting and preventing malicious actions.

detection and resolution of technical or problems with the functionality, development and improvement of the purpose of the Site.

communication with you, including electronically on important issues related to the Services provided on the Site and / or the implementation of the concluded contracts.

acceptance and processing of received inquiries, requests, complaints and other correspondence;

exercising and protecting the rights and legitimate interests of YOUR DEAL Ltd., including in court, and providing assistance in exercising and protecting the rights and legitimate interests of other users of the site and / or affected third parties.

For these purposes, it may be necessary to process part or all of the above categories.

Our legal obligations include fulfilling the statutory obligations to retain or provide information upon receipt of a relevant order from the competent state or judicial authorities, while providing an opportunity to exercise the control powers of the competent state authorities, in the performance of obligations under the General Regulation. regarding the protection of the data related to your notification of various circumstances related to your rights, the Services provided or the protection of your data, etc. similar. For these purposes, it may be necessary to process part or all of the above categories.

Your data may be processed on the basis of your explicit consent, and the processing in this case is specific and to the extent and scope provided for in the respective consent.

We process anonymized data for static purposes, that is, for analyzes in which the results are only summary and therefore the data are anonymous - for example, to represent the movement of large groups of people. It is not possible to identify a specific person from this information.

IV. How long do we store your personal data?

When storing data, WE apply the general principle of data storage in a minimum volume and for a period not longer than necessary to provide the Services / performance of contracts / other, ensuring their security and reliability and the requirements of the law.

Data types
    

Storage period
    

Explanations

Registration data (such as three names, mailing address, e-mail address, telephone, fax, address, postal code) and information on registration and compliance with the Terms (date, time, IP address)
    

For the entire period of maintaining your account on the Site and up to 1 / one / year from the termination of registration
    

The data identifies you as a specific user on the Site.

Contract details (name, email address and postal address)
    

Until the termination of your registration or until we fulfill all legal and contractual obligations.
    

When making a purchase through our website, we will retain the information in order to report new and existing users to our partner advertisers. We retain transaction information for as long as required by law. We will store information about your web browser history for a similar period.

Data of our employees, appearing in payrolls
    

50 years after the termination of their employment contract
    

Requirement of Article 42 of the Accounting Act.

Your email address to notify you of new or updated products
    

For the period for which the subscription is active until its termination.
    

The site allows you to subscribe and receive notifications for new or current products at your email address. The subscription can be terminated at any time by sending a request to this effect via the contact form with Us.

Settings
    

Until they are deleted by you or until your registration is terminated. In case they are stored in the biscuit, up to 6 / six / months from the last use
    

This category includes settings such as language selection and more. under.

System logs (may contain information such as: date and time, IP address, URL, browser version and device information)
    

For a period of up to 1 / one / year
    

Server logs, Web Application Firewalls, and more. devices falling into this category. These logs are needed to identify technical problems and / or detect malicious activity.

Inquiries, requests and any correspondence, incl. incoming phone calls.
    

Correspondence is stored for up to 5 / five / years.
In order to ensure the reliability of the service, incoming telephone calls are stored for up to 3 / three / months. For registered users, this data is stored until the termination of registration, unless we deem it necessary.
    

In order to better communicate with you, We store and process the data received through electronic forms on the Site, through calls to the telephone exchange of "YOUR DEAL" Ltd., by sending by regular or e-mail, as well as the result of this processing.

Biscuits
    

Up to 6 / six / months from the last use of the Services
    

For a description of the cookies used, see the "Cookies Policy"

In the event of a legal dispute or proceedings requiring the retention of data and / or a request from a competent state authority, it is possible to retain data for longer than the specified periods until the final conclusion of the dispute or proceedings before all instances. The specified deadlines may be changed in case a different requirement for keeping the information is established according to the current legislation.
V. Do we share your personal data with third parties?

YOUR DEAL SRL. does not provide your personal data to third parties in any other way except in the cases described in this Policy and provided by law. In order to provide the best conditions under the contracts with our partners, we provide your personal data to:

our employees and professional advisors, using special software that provides controlled access to your data.

freight forwarders, suppliers, business partners, in connection with the provision of the Services on the site and with the execution of the contracts concluded with you.

competent state or judicial authority, if duly requested.

persons for whom we have your explicit consent to provide your personal data.

third parties in order to protect the rights and legitimate interests of "YOUR DEAL" Ltd. and / or other users of the Site

our third-party advertisers

search engine and web analytics providers

In dealing with the above categories of persons to whom we provide your personal data, we require them to strictly follow our instructions, in accordance with this Policy and the adopted internal rules.

In the event of a merger, acquisition or sale of assets affecting the processing of personal data, you will be notified in advance.

You should be aware that if we are asked by the police or another regulatory or government agency that investigates alleged illegal activities, to provide your personal information or other information we receive about you, we have the right to do so.

Our website also contains links to and from a third party website - Facebook. If you follow a link to this website, please note that they have their own privacy policies and that we do not assume any responsibility for those policies. Please check these policies before submitting information to this website.

VI. Your rights with respect to personal data

According to the General Data Protection Regulation, you have the following rights, which you can exercise by sending an e-mail. with an attached application to that effect via the contact form: Www.aditivibalkan.com

Right to information.

This Policy is intended to inform you in detail about the processing of your personal data in connection with the processing of your personal data.

Right of access.

You have the right to receive confirmation whether your personal data is processed, access to them and information on how they are processed and your rights in this regard.

Right of adjustment.

You have the right to correct and supplement your personal data in case it is incomplete or inaccurate.

Right to be erased ("right to be forgotten").

You have the right to request the deletion of data, except in cases where there is a substantial basis and / or legal obligation for their processing.

Closing the registration.

If you wish, you have the opportunity to close your registration at any time by submitting an application to this effect via the contact form.

After closing the account, all data, part of it, is deleted. In connection with our obligations, responsibilities and legal requirements, your personal data is stored in order to resolve possible disputes that have arisen or become known after the closure of your registration. The retention period for your personal data is defined in the section "How long do we store your information?".

Right of restriction in relation to data processing.

The General Data Protection Regulation provides for the possibility to restrict the processing of your personal data if there are grounds for doing so.

Right to notify third parties.

If applicable, you have the right to ask the Administrator of your personal data to notify third parties when he has provided your data, regarding the correction, deletion or restriction of the processing of your personal data.

Right to data portability.

You have the right to receive the personal data that concern you and that you have provided in a structured, widely used and machine-readable format and has the right to transfer this data to another administrator without interference on our part, if the processing is based on consent or contractual obligation or processing is carried out in an automated manner. The Site provides functionality that allows you to export the information you want.

Important: The responsibility for the storage of data exported from the Site, as well as for all consequences of their provision to other administrators is entirely yours.

Important: The responsibility for the storage of data exported from the Site, as well as for all consequences of their provision to other administrators is entirely yours.

The right not to be the subject of a decision based solely on automated processing, including profiling, which has legal consequences for you or similarly affects you significantly, unless the grounds for personal data protection provided for in the applicable data protection legislation are met. this provides appropriate guarantees to protect your rights, freedoms and legitimate interests.

When providing the Services on the Site, technologies falling into this category are not used.

Right of withdrawal of consent.

You have the right, at any time, to withdraw your consent given in connection with the processing of personal data on the basis of your consent. Such withdrawal shall not affect the lawfulness of the processing on the basis of the consent given until the moment of its withdrawal.

Right to object.

You have the right to object to data processed on the basis of a legitimate interest.

In the event of such an objection, we will consider your request and, if justified, we will comply with it. If we believe that there are compelling legal grounds for processing or that it is necessary to establish, exercise or defend legal claims, we will inform you.

Right to appeal to a supervisory authority.

You have the right to lodge a complaint with the supervisory authority if you consider that the processing of personal data concerning you violates the applicable data protection legislation. The supervisory body in the Republic of Romania is the Commission for Personal Data Protection

In the event that you exercise these rights manifestly unreasonably or excessively, in particular due to its recurrence, YOUR DEAL Ltd. reserves the right to impose a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the requested action, or to refuse to take action on the request.

VII. Accuracy of information

YOUR DEAL SRL. is not responsible for the accuracy of the data provided by you, does not perform checks in this regard and does not guarantee the actual identity of the individuals who provided the data. In all cases of suspicion on your part, of established fraud and / or abuse, please notify us immediately. You undertake not to violate the rights of others in connection with the protection of their personal data or other rights when providing any information on the Site.

VIII. How we protect your personal data

In order to ensure the best possible data protection of the company and its employees, customers and users of the Site, we apply all necessary organizational and technical measures provided for in the General Regulation on Data Protection and the Personal Data Protection Act, as well as best practices from international standards.

The company has adopted the necessary rules and procedures related to the lawful processing of your personal data, incl. "Action plan in case of data security breach", "Technical and organizational measures for personal data processing", has established structures for prevention of abuse and security breaches, which support the processes of lawful processing, protection and security of your data. data.

For maximum security in the processing, transmission and storage of your data, we use additional protection mechanisms such as encryption, pseudonymization, etc., including special software that allows different access to your data to different categories of employees.
 

Cookie Policy

As an integral part of this "Privacy Policy for Individuals" YOUR DEAL SRL. has adopted a Policy for the use of cookies from Www.aditivibalkan.com.

X.Contacts

Questions and requests related to the exercise of the rights to the protection of your personal data can be addressed to our Personal Data Protection Officer.

Official: Mr. Doru Catalin Claudiu

Topic: Protection of personal data

Address for correspondence: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania

Contact form: https://aditivibalkan.com/bg/contacts/

Tel .: +40769317135
 

General terms of GDPR

GENERAL TERMS OF USE OF WWW.aditivibalkan.com

 

This document contains the General Terms of Use of the Site Www.aditivibalkan.com. Unpleasant, but in case you do not agree with the General Terms and Conditions, there is no possibility to use the Site Www.aditivibalkan.com and to conclude contracts with "YOUR DEAL" Ltd. If the Policy changes, the changes will be published here.


Update date: April 1, 2019

I. SUBJECT

 

These general terms and conditions apply to customers and users who have access to the website Www.aditivibalkan.com ("Site"), administered by "YOUR DEAL" Ltd. ("We", "Us"), UIC: 44342897 with registered office and address of management: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania

Please read these Terms and Conditions carefully before accessing the Site and concluding a distance selling contract with us.

Please note that you agree to abide by all the provisions of these Terms and Conditions when using Www.aditivibalkan.com Unpleasant, but in case you do not agree with the Terms and Conditions, it is not possible to use the Site.

 

II. SELLER DATA

 

2.1. YOUR DEAL OOD, UIC: 44342897 is a sole proprietorship with limited liability with registered office and address of management: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania
2.2. "YOUR DEAL" Ltd. administers the site Www.aditivibalkan.com

2.3. You can contact "YOUR DEAL" Ltd. at:

Address for correspondence: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania

Contact form: https://Www.aditivibalkan.com/bg/contacts/

Tel .: +40769317135

 

III. DEFINITIONS

 

3.1. Customer - any natural or legal person or other legal entity that uses Www.aditivibalkan.com to enter into contracts for distance selling and delivery of goods.

3.2. User - any natural or legal person or other legal entity that uses Www.aditivibalkan.com in any way, including by viewing it.

3.3. Profile - section of Www.aditivibalkan.com, formed by email address and password, which allows customers to enter into a contract for distance selling and delivery of goods with us, without the need for each order to specify a delivery address, to see the history of your purchases, your bonus points, claims for complaints, transactions, etc. opportunities.

3.4. Service - acquaintance with the products offered by YOUR DEAL SRL. and conclusion and execution of the contract for distance selling and delivery of the ordered product (s).

3.5. Order - concluding a contract for purchase and sale at a distance.

IV. GENERAL PROVISIONS

4.1. The general conditions of "YOUR DEAL" Ltd. are mandatory for all customers and users of the site - Www.aditivibalkan.com

4.2. Any use of the site - Www.aditivibalkan.com means that you have carefully read the general conditions for its use and have agreed to abide by them unconditionally.

4.3. The General Terms and Conditions may be changed unilaterally by YOUR DEAL OOD at any time. This may be due to the company's own decision or may be necessary by virtue of an enacted law. These changes take effect immediately and are mandatory for all customers and users.

4.4. In any case of change of the general conditions "YOUR DEAL" Ltd. will inform its customers and users by publishing the changes on the site - Www.aditivibalkan.com, therefore we inform you that you have an obligation to make inquiries about possible changes. of the general conditions of the site - Www.aditivibalkan.com for each use.

4.5. If any of the provisions of these general terms of use of the Site prove to be invalid or inapplicable, regardless of the reason for this, it does not entail the invalidity or inapplicability of the other provisions.

4.6. "YOUR DEAL" Ltd. makes serious efforts to maintain the accuracy of the information presented on the site - Www.aditivibalkan.com However, given the possible technical errors or omissions in this information, "YOUR DEAL" Ltd. specifies that the images of the products have an illustrative and guiding character, respectively the delivered products may differ from the images.

4.7. The characteristics or prices of the products described on the Site may be changed at any time. Due to technical reasons, they may contain errors, for which YOUR DEAL SRL. apologizes in advance to its customers and users, and asks them to inform us immediately through the contact form with us.

4.8. Product descriptions may sometimes be incomplete due to the limited space on the website.

4.9. All goods, including those in promotion / discount are sold and delivered until the quantities are exhausted, even if this is not explicitly stated on the site - Www.aditivibalkan.com

4.10. Www.aditivibalkan.com contains links to other sites. YOUR DEAL SRL. is not responsible for the privacy policy of websites that it does not administer, as well as for other information contained therein.

V. CONCLUSION OF A CONTRACT

5.1. The Client declares his desire to enter into a distance sales contract with us and to buy a product offered by us through the site - Www.aditivibalkan.com by placing an order electronically.

5.2 For this purpose, after selecting the product (s) he / she wishes to purchase, as well as the quantity and specifications thereof, he / she should click on "Add". After selecting all the products that the customer wants to buy, he should click on "Basket". In it you can enter a discount code or gift voucher, if you have them, then in several consecutive steps to enter information about the method and address of delivery, method and place of payment and click on "Confirm the order “.

5.3. YOUR DEAL SRL. has the right not to deliver part or all of the Goods from the Order for various objective reasons, including but not limited to the exhaustion of their stock. In this situation, the sole responsibility of the Seller is to return any price received in advance for the Goods.

5.4. In order not to fill in the data under item 5.2. it is highly recommended that you create a Site Profile. Use the "Register" button to create an account, and you will need to enter your personal information in the registration form.

5.5. YOUR DEAL SRL. identifies the Users of the site by storing log files on the server of Www.aditivibalkan.com and the IP address of the Buyer. YOUR DEAL SRL. has the right to collect and use information about the Users after their identification. The information by which the person can be identified may include name, surname, gender, address, telephone number, as well as any other information that the person provides voluntarily upon identification. The information includes any other that the User enters, uses or provides when using the Services / Goods that the company provides.

5.6. Once you've set up your account, you'll be able to see your purchase history, your bonus points, claims, transactions, and more.

5.7. By placing an order through the website, you guarantee that by law you are able to enter into binding contracts.

5.8. The distance sales contract between the Seller and the Customer is considered concluded at the time of receipt by the Customer of a notification that the Goods from the Order are ready for shipment.

5.9. The contract of sale concluded between the Client and the Seller consists of these general terms and conditions and any additional agreements between the Seller and the Buyer. Each contract may be accompanied by a warranty certificate issued by the Seller or its supplier for the purchased Goods, if available for these goods.

 

VI. ONLINE SALES POLICY

 

6.1. Access to Www.aditivibalkan.com for the purpose of concluding a distance sales contract is allowed to any customer. The online store contains goods intended only for adult customers.

6.2. YOUR DEAL OOD reserves the right, in its sole discretion, to restrict the access of any customer or user to the conclusion of a Contract if it deems that this would be to the detriment of YOUR DEAL OOD in any way. In this situation, the only right of the customer or user is to fill in the contact form with us to be informed about the reasons that led to the application of the above measures. YOUR DEAL SRL. is not liable for any damages that the customer or the user has suffered or may suffer as a result of this decision, regardless of its correctness or validity.

6.3. The Client has the right to publish opinions about the products offered on the Site, as well as to contact Us through the contact form. Posts or messages that contain obscene words or inappropriate vocabulary will be removed from the Site or ignored.

6.4. Communication with the Seller can be done through direct communication through the contact form or through the announced on the site phone +359 882927775

6.5. YOUR DEAL SRL. may publish advertising or promotional information about the Goods on the Site for a certain period of time.

6.7. All prices of the Goods on the site - Www.aditivibalkan.com, are final, are announced in RON (RON) including VAT and all other taxes or fees required by law.

6.8. Payment for the Goods is usually made by cash on delivery upon delivery.

6.9. In case of agreed online payments or payments by bank, YOUR DEAL SRL. is not responsible for any costs in connection with fees, commissions or other additional payments made by the customer or his bank in connection with the transaction, as well as in the cases of currency exchange applied by the bank that issued the card to the client in the cases where the currency is different from RON. Payment by card to YOUR DEAL Ltd. is accepted as an international payment by banks in Romania and according to their rules for working with cards and card payments in this type of transaction some banks charge additional fees. The costs associated with such payments are solely at the expense of the customer. Therefore, YOUR DEAL OOD recommends that its customers consult their bank for any additional fees that may be charged to them for online payments or those through a bank for Products sold by YOUR DEAL OOD.

6.10. The customer or the consumer is obliged to provide all the necessary information for the issuance of the invoice in accordance with the current Romanian legislation, on the basis of which an invoice will be issued for the ordered and delivered Goods.

6.11. Some offers are tied to the maximum quantity that can be purchased by one customer. If applicable, this is described in detail in the individual proposal.

6.12. If YOUR DEAL SRL. cannot fulfill the Order after you have paid the price, it will refund the amount paid to the bank account specified by you.

6.13. YOUR DEAL OOD. has the right to use subcontractors for the performance of its obligations under the distance sales contract concluded through the site - Www.aditivibalkan.com, without the need to notify or obtain the consent of the client. The respective YOUR DEAL Ltd. will be responsible for the actions of these subcontractors as if they were their own.

VII.ORDER. CANCELLATION OF ORDER. CANCELLATION OF ORDER.

7.1. The Customer or the User undertakes and is responsible for all data provided to YOUR DEAL SRL. in connection with the Order to be correct, complete and accurate as of the date of sending the order.

7.2. By sending the order, the customer or the user allows "YOUR DEAL" Ltd. to contact him in any possible way, when necessary in connection with the order.

7.3. YOUR DEAL SRL. has the right to refuse to fulfill (cancel) the Order made. The cancellation of the order does not entail any liability or subsequent obligation "YOUR DEAL" Ltd. to the customer or consumer in connection with it and the latter has no right to seek compensation from the other for its cancellation in the following cases:

non-acceptance by the issuing bank of the client or the user of the transaction for online payment;

carrying out the money transaction, which does not lead to the receipt of funds on the account of "YOUR DEAL" Ltd. for online payments

provided by the customer or user. data on the Site are incomplete and / or incorrect.

7.4. The Customer / Consumer has the right to withdraw from the contract concluded online without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the User or a third party. The customer or the consumer is obliged to pay all direct costs for the return of products offered by YOUR DEAL OOD, in case he withdraws from the contract within 14 (fourteen) days from the date of receipt of the product and states this within the withdrawal period. . Purchased product is returned to the site from which it was received at the expense of the customer. In the factory commercial form, not used or attempted for installation, not damaged or soiled original packaging, which does not allow resale. Including a receipt certifying the purchase. This period starts from the date of receipt of the purchased Goods by the customer or the consumer or a third party other than the carrier. The Customer or the user should return the Product to the address: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania., In the meantime notifying YOUR DEAL OOD of this through the contact form on the Site. The courier services for returning the Goods are at the expense of the customer or the consumer.

7.5 YOUR DEAL Ltd. is obliged to refund the price paid under the Order within one month from the return of the product / products, which the customer or the user has given up. The amount will be refunded upon submission by the customer or the user to his bank account.

7.6. YOUR DEAL Ltd. undertakes to publish in its General Terms and Conditions a form for exercising the right to withdraw from the contract.

7.7. In order to exercise the right of withdrawal, YOUR DEAL SRL. provides the user with the opportunity to fill in and send electronically via the website the standard refusal / complaint form or other unambiguous application.

7.8. The User / Buyer is obliged to return the product in the form in which it was received, with packaging in full, the receipt and the invoice, when issued.

VIII. GOODS FOR WHICH THE CUSTOMER OR THE USER HAS NO RIGHT TO REFUSE

8.1. The Order cannot be canceled in the following cases:

upon delivery of goods made to order of the Client or according to his individual requirements.

in case of delivery of goods, which due to their nature may deteriorate their quality or have a short shelf life.

upon delivery of sealed goods which are unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection.

in the case of delivery of goods which, after being delivered and, by their nature, have mixed with other goods from which they cannot be separated.

 

IX. SUBSCRIPTION FOR EMAIL NOTIFICATION

 

9.1. The site allows you to subscribe and receive notifications for new or current products at your email address.

9.2. The subscription can be terminated at any time by sending a request in this sense through the contact form with Us.

 X. DELIVERY OF GOODS

10.1. YOUR DEAL SRL. undertakes to deliver the ordered and purchased Goods through a courier company to an address specified by the customer or user or in the office of the courier company "Econt Express" or another similar company, depending on the choice of the customer or user.

10.2. YOUR DEAL SRL. will ensure the appropriate packaging of the Goods and the sending of the accompanying documents. If by any chance the shipment does not contain the necessary document for the ordered product, then please contact us via the contact form with us and we will do our best to provide it to you as soon as possible.

10.3. YOUR DEAL SRL. will deliver the Goods only on the territory of Romania. In case there is more than one address saved in the account, the delivery will be sent to the one specified when placing the Order.

XI. TRANSFER OF PROPERTY OWNERSHIP

11.1. The ownership of the Goods will be transferred by YOUR DEAL OOD with their transfer to the customer or the consumer, after the payment has been made by him. The delivery of the Goods will be certified by the signature of the customer or the user of the transport document provided by the courier.

XII. PUBLICATION OF COMMENT AND SENDING INQUIRIES AND COMPLAINTS.

12.1. Writing Comments on the site - Www.aditivibalkan.com is carried out through an integrated Facebook - comment system, so before writing a comment you should read the General Terms and Conditions and the Policies are security of the specified social network. YOUR DEAL SRL. has no control over these integrated external systems.

12.2. Comments should respect ethical and moral requirements and be in good spirits.

12.3 In case a Comment has unacceptable content, it may be removed by YOUR DEAL Ltd.

12.4. In the event that YOUR DEAL Ltd. finds a repeated violation of these terms and conditions for writing comments, it reserves the right to limit the ability of the client or user to publish Comments.

12.5. Inquiries can be made at the specified address, e-mail address, telephone or through the form provided for this purpose on the Site: https://Www.aditivibalkan.com/bg/contacts/

12.6 The consumer has the right to claim for any discrepancy of the goods with the agreed / ordered, when after delivery, discrepancies are found with the contract of sale.

12.7. The consumer has the right to file a claim for the goods, regardless of whether the manufacturer or trader has provided a commercial guarantee for the goods or services.

12.8. When the satisfaction of the claim is done by replacing the goods with another, corresponding to the agreed, "YOUR DEAL" Ltd. will retain the original warranty conditions.

12.9. Upon filing a claim for goods, the consumer may claim a refund of the amount paid, to replace the goods with another, corresponding to the agreed or for a deduction from the price.

12.10. The complaint is submitted orally on the phone number indicated by YOUR DEAL SRL. or in writing via the specified email, by mail or submitted to the company's address. YOUR DEAL SRL. presents on its website access to a complaint form.

12.11. When filing a complaint, the user indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount of the claimed amount, and address, telephone and contact email.

12.12. When filing a complaint, the consumer must also attach the documents on which the claim is based, namely:

 

receipt or invoice;

protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed;

other documents establishing the claim on the grounds and amount.

 

12.13. If YOUR DEAL OOD has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing the claim under para. 1, the claim may be filed until the expiration of the term of the commercial guarantee.

12.14. Filing a complaint is not an obstacle to filing a claim.

12.15. Complaints can be made through the form provided for this purpose on the Site: https://Www.aditivibalkan.com/bg/contacts/ or by e-mail address / postal address in free text or through the form attached to these General conditions.

12.16. YOUR DEAL SRL. maintains a register of complaints. A document is sent to the User to the e-mail specified by him, in which the number of the claim from the register and the type of the goods are indicated.

(2) When YOUR DEAL SRL. satisfies the complaint, it issues an act for that, which is drawn up in two copies, and provides one copy to the User.

12.17. YOUR DEAL SRL. in case of a justified complaint brings the goods in accordance with the sales contract within one month from the filing of the complaint by the User.

12.18. If the goods are not repaired after the expiration of the term under the previous paragraph, the Consumer has the right to cancel the contract and be reimbursed the amount paid or to request a reduction in the price of consumer goods under Art. 114 of the CPA.

12.19. Bringing the consumer goods in accordance with the sales contract is free of charge for the User. It does not owe costs for the shipment of consumer goods or for materials and labor related to its repair, and does not suffer significant inconveniences.

12.20. In case of non-compliance of the consumer goods with the sales contract and when the User is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:

cancellation of the contract and refund of the amount paid by him;

Price Reduction.

12.21. The consumer may not claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's complaint.

12.22. The trader is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after satisfying three complaints of the consumer by repairing the same product, within the warranty period, there is another occurrence of non-compliance of the goods with the contract of sale.

12.23. The consumer cannot claim cancellation of the contract if the non-compliance of the consumer goods with the contract is insignificant.

XIII. RESPONSIBILITY

13.1 "YOUR DEAL" Ltd. is not responsible for any damages suffered by the customer or the user, occurred as a result of force majeure or those that are beyond the control of the company.

XIV. PROCESSING OF PERSONAL DATA

14.1. When processing personal data, YOUR DEAL Ltd. complies with all applicable regulations on personal data protection, including, but not limited to, Regulation (EU) 2016/679 (the “Regulation”) and the Personal Data Protection Act, because For us, the security of the personal data of our employees, customers and users is of paramount importance.

14.2. Personal data relating to users or customers and contained in the database of "YOUR DEAL" Ltd. may not be provided to third parties, except with the express consent of the user or customer and / or in accordance with Romanian law.

14.3. YOUR DEAL Ltd. processes the personal data of its customers and users in accordance with the "PERSONAL DATA SECURITY POLICY OF INDIVIDUALS, USERS OF Www.aditivibalkan.com, published on the company's website and / or available at retail outlets.

XV. APPLICABLE LAW. DISPUTES

15.1. Disputes arising between YOUR DEAL SRL. and a customer or consumer will be resolved by mutual consent or if this is not possible, the disputes will be resolved in accordance with Romanian law by the competent court in Sofia.

15.2. Consumers can use the European Online Dispute Resolution Platform (ODR), available at / http://ec.europa.eu/odr / - a single access portal that allows EU consumers and traders to settle disputes between them. .

XVI. CONTACTS

 

16.1. You can ask your Questions related to the General Terms and Conditions of YOUR DEAL OOD to:

Address for correspondence: Calea Sever Bocu 35, 300288 Timisoara, Timis, Romania

Contact form: https://Www.aditivibalkan.com/bg/contacts/

Tel .: +40769317135

 

XVII. AUTHORITIES REGULATING THE ACTIVITY

 

17.1. The bodies regulating the activity of YOUR DEAL Ltd. are the Consumer Protection Commission / CPC / and the Personal Data Protection Commission (CPDP)



 

Standard form for exercising the right to withdraw from the contract:

(fill in and send this form only if you wish to withdraw from the contract)

 

To …………………………………………………………………………………………………………………………………
Ordered on / received on - ……………………………………………………………………………………………………

 

Username (s) - ………………………………………………………………………………………………………

 

User / s address - ………………………………………………………………………………………………………

 

 

Signature of the user (s): ……………………………………………….

(only if this form is on paper)

 

Date: ……………………………………………

 

 

Standard form for exercising the right to complain:

To ……………………………………………………………………………………………………………………………
I hereby inform you that I have found a discrepancy between the product (s) / service (s) and the agreement.

Subject of the complaint:

……………………………………………………………………………………………………………………………………
Ordered on / received on - ……………………………………………………………………………………………………

Preferred way of satisfaction for goods

Refund of the amount paid

Replacement of the goods with another, corresponding to the agreed

Deduction from the price

Free repair by the order of art. 113 and 114 of the Consumer Protection Act

(check the desired option)


Amount of the claimed amount: …………………………… ..

Username (s) - ………………………………………………………………………………………………………

User / s address - ………………………………………………………………………………………………………

 

User signature: ……………………………………………….

(only if this form is on paper)

 

Date: ……………………………………………